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GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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Using GLPI to track and manage inventory assets. Write a review Propose a solution.

As an open source technologyanyone can run, modify or develop the code. Tickets can be added both retroactively meaning historical, just for archiving purposes or as new ones. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which gpi are, which is great to follow.

The first one is simply called “tracking” functions, gpi it deals with tickets.

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I don’t know if ours was badly configured but it was a little slow to access. In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available incidents per month, time of resolution of incidents, delay of the service, etc. Investigating the Process of Gathering Inventory Data.

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The best tool for the follow-up of the activities. Helpdesk and issue tracking functions yelpdesk GLPI.

How to install GLPI(Helpdesk and asset Management Software)

Please fill out the following fields to share the details of your proposed solution. Choosing the helpdessk deployment method. Font size rem 1. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders.

I can take the control of my requirements and incidents. Changing chmod must be execute as sudo: You would hepdesk to give an opinion? In the free version you have extensive functionalities and in the paid version the support is very efficient when it comes to configuring your IT infrastructure based on the best ITIL practices.

GLPI / IT asset and inventory management / Open Source Guide

Simple and very useful has helped me to keep my activities organized. Troubleshooting problems related to agents. What they are delivering: Install Apache web server. Being able to define our own hardware would be nice Overall: This way, contributors can participate in the development of the software by committing free and open source supplementary modules helpdedk GitHub.

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GLPi Reviews and Pricing –

With its update to 9. I have used it a couple of years to manage an academic research laboratory in gelpdesk public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Informations Ohloh users rating 4. Uploading inventory data of hosts that are not networked. Not Likely Extremely Likely. Pretty good IT management tool.

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Query OK0 rows affected 0. On the other hand, it allows to keep an inventory control of the companies’ computer resources. My experience with GLPI has been excellent.

First you above to change the default users passwords for security reasons. The previous Tracking is only possible for helpdessk and administrators. An excellent incident manager, software control and inventory management! The system accelerated and became even more readable.

A major contributor to this article appears helldesk have a close connection with its subject. Package activation and going beyond deployment. Information Technology and Services, employees.

Going beyond the retrieval mechanism. Best practices on retrieving model-specific data of various computer hardware components. Managing the rules of affectations. If it is a new jelpdesk click Install button, else click Upgrade button to upgrade from old version to most recent new version.

You can download the latest GLPI software on http: Setting up prerequisite software on Linux flavors. You would like to propose a solution that is not yet on the Open Source Guide? Global rating is an arithmetic average of various criteria Smile rating 3. Working with the inventory. The administrative user name glli glpi and password is also glpi.